Express is a millennial-focused clothing shop in the United States. In Puerto Rico, the US, and Canada, the corporation has 631 locations. According to industry standards, Express’ return policy is easier to understand than those of its competitors. Take a step-by-step look at the return policy from start to finish.
There is a 60-day return window. You may easily return any Express product if you are dissatisfied with it. Express offers a return policy that allows customers to return things within 60 days of purchase. The firm will not accept any returns beyond 30 days of purchase, and they will be returned.
So, if you are wondering about how their return policy works, what can you do to get your money back faster, and how to encounter the problems easily, keep reading.
Express return policy
Returns for In-Store Purchases
Returns and exchanges are accepted by Express for products purchased both in-store and online. But it’s not valid at Canadian retailers. Returns and exchanges are permitted up to 90 days after the date of purchase if you have a valid receipt.
The original price applicable will be given completely. It is expected that refunds would be made using the same form of payment as was used when the transaction was made. If you own the receipt, you can only get a product credit on your return.
In the absence of a legitimate receipt, Express can check our record using your credit card or phone number to locate the original purchase. There is no way to process returns if the data is lacking.
What to do if you have lost the receipt?
If you can’t find the original purchase in the registry, you can swap it for something else with a value equal to or greater than the original. When assessing the worth of the returned item, the latest sale price will be applied. You must pay the difference if you trade an item of lesser worth for an object of greater value.
Returns on Online Purchases
Customers have 90 days for returns. Online and at an Express shop, you have the option of returning or exchanging your purchase. Refunds do not cover the cost of shipping and handling. Before returning a dress from Express, customers who purchased a special occasion garment should remove the tag.
Prepaid bill applicable for online purchases
For clients who want to return items, Express supplies them with a prepaid label. The pre-paid label can be affixed to the invoice’s front side as an adhesive label. A $6.99 charge will be taken from the overall refund that a client receives if they opt to utilize the prepaid label.
Refunds from Express are given back as part of the payment that was originally paid. For overseas customers, the free return policy does not apply.
Return Policy for Express apparel and accessories
Express apparel and accessories can be returned by those who got them as an appreciation. To individuals who exchange their Express clothes and accessory gifts, Express will provide a gift card. Product credit will be issued if customers return their unwanted goods to an Express outlet.
Returns from Outside the U. S.
The following address is where you should send your return. International Processing Fees are refundable only if you return your order to the Canadian return location shown below. Returns can be sent using the pre-addressed label included at the bottom of your invoice.
Will you be charged on International Returns?
Yes, you will be. Free returns do not apply to international orders. Note any reordering instructions on the return form and attach them to each item you’re sending back. Keep a note of your order summary.
Situations in which an Express Refund is not possible
Refunds aren’t feasible in a few circumstances. This is because of:
The refund policy’s time limit for requests has passed. The things you ordered are marked as non-returnable. If you don’t want to discard or retain this tag attached, just peel off the sticker. Purchase a gift card, then decide against it afterward. You can only obtain store credit or an exchange if you don’t like the present you bought in Express.
Tips If You’re Struggling To Get Your Money Back Quickly
Before attempting to negotiate a refund, you must first return the defective or undesired item. You should, however, keep in mind a few extra points. The amount returned excludes the price of delivery.
Express does not provide free returns by mail, so if you want to return the goods this way, you’ll have to pay an extra fee. Package weight is a factor in the cost, and it is impossible to estimate it in advance.
Conclusion
It is possible to trade one thing for another of equal or greater worth using Exchange Policy Express If the item you’re trading is worth more or less than the current selling price, you’ll be required to cover the price difference. Also, never forget that Express reserves the right not to approve the exchange.
How long does it take to get a refund?
Returns made in-store will be refunded in full immediately. After an online return, your money may take up to two weeks to be returned to you.
What is the return policy for international merchandise?
Your items can be returned, however, the return is not free. To receive a refund, please send your items to the following address.
How to reach their Customer Support?
You may call them at 1-888-397-1980 or email them at customerservice@express.com to get in touch with their customer service.
