Whatever may be the reason for wanting to return a product. Evo says their customers have the liberty to return their purchased item within 366 days of purchase. However, customers must return the products in their original form the product was during purchase. Read on to learn more!
Detailed Information On Evo Return Policy
Aside from ensuring that the product to be returned is in its original form. The customer must ensure that they return the product in its original package.
Also, the returned product must have every tag, documentation, and accessory added to it at the time of purchase. Below are more important things to note before returning a product;
Where To Return Products
Irrespective of how or where customers bought Evo’s products, they have three alternatives when they want to return a product. They can either choose to return the product to any of the available Evo physical stores around.
They can choose to return the product online through the official website of Evo. Lastly, they can mail the product back to the company.
Shipping Fees For Returning Product
Shipping Fees divers with every product. Evo says that the shipping fees for customers returning flip-flops and shoes cost nothing. However, they take a shipping fee of $69 for bikes, surfboards, and smaller car accessories and $150 for large rooftop car accessories. Furthermore, returning Longboards costs a shipping fee of $99 while every other product costs $7 to ship back to the company.
Returning Items At Any Available Evo Store
First, customers must find out if there’s any Evo physical store close by. They can do this by selecting location information on their site. After finding a close-by location, they’re to do the following;
Visit the store with the product in its original packaging. Plus the receipt of the item purchased. Ask to speak with a customer representative. After agreeing with the customer representative. They can now go home and wait for a refund and a confirmation mail of the returned product.
How To Return Evo’s Product Online?
Here’s how to return one’s product to Evo online;
Visit the official website of Evo and navigate to the return tab. Look for the Initiate return section and click on it. The customer needs to fill in their email ID and order number. After confirming the details inputted, they should print the shipping return label next. Then go back to the product to organize and package it back to its original condition. Not forgetting to add every tag, accessory, and documentation that came with the product at the time of purchase. Add the shipping return label to the product package. Finally, ship back the product to Evo using a nearby UPS location.
How To Exchange Products At Evo?
Customers can’t exchange a product directly. Below is the process of exchanging an item in Evo;
First, opt to return the unwanted product following the above process of returning a product. After receiving the refund for the returned product, customers can now order the preferred product on the site or in their physical store.
N.B; While returning a product, customers must understand that Evo will still remove shipping fees from products with shipping fees. Then send the remaining money.
How The Retail Company Sends Back Refund Of A Product?
About getting refunds for a returned product, customers must know the following;
Evo only sends refunds for a product returned to the company in a good shape. They send back the refund of the remaining balance to the payment mode the customer used to purchase the product. Evo processes the refunds of customers almost immediately. How long it’ll take before it gets to the customers depends on the bank of the customer.
Conclusion
Now that this article has provided everything related to Evo’s policies, especially Evo’s return policy. Customers can return or exchange their products once they’ve met every aspect explained in this article. Keep choosing to get the best products at Evo!
#1. Where is Evo located?
Evo is a bike, camp, ski, skate, and lifestyle retailer in the United States, Seattle, and Washington. The retail company has stores all around Canada and in the United States.
#2. Is it possible to return oversized and freight products in Evo?
Yes. Customers should contact 1.866.386.1590, their customer care for details on how to return oversized and freight products.
#3. How long does it take to ship a product from Evo?
Evo assigns most of their orders to ship within the space of 24 hours after purchase.
